New Sales, Customer Service and Technical Support Personnel

IEI has a strong commitment to superior customer support. The addition of one transfer and six new hires to this department is designed to help serve our customers better. Here's a brief synopsis of the new people, along with their photo and contact information.

Neil Licht, IEI's Training and dealer Development Manager, has been assigned to the role of regional sales manager for the mid Atlantic territory, covering New Jersey, Delaware, Maryland and Pennsylvania. Neil has more than 20 years experience in access control systems sales, consulting and technical support. He has held management positions and has run his own sales and training consultancy. Neil can be reached at n_licht@ieib.com or by phone at 800-343-9502 ext157.

Giuseppe Frenna has been hired as an inside sales representative covering New England, Metro New York/New Jersey, East Central territory, which includes Indiana, Kentucky, Michigan, Ohio, West Pennsylvania and North Central, covering Illinois and lower Wisconsin. Guiseppe speaks Italian fluently. He was previously a Telesales Education Consultant with Sybase. Guiseppe earned a B.S in Business Management from the University of Massachusetts in Dartmouth. You can reach him at g_frenna@ieib.com or by phone at 800-343-9502 ext .

Dave Johnstone has been hired as an inside sales representative covering the territories of North West and North West Coast, South West Coast, and Mountains, covering the states of Alaska, Idaho, Montana, Oregon, Washington, California, Nevada, Arizona, Hawaii, Nevada, Colorado, Utah, Wyoming, and New Mexico. Dave, a recent transplant to New England from Minneapolis, previously was employed for a company providing cooling solutions for electronic enclosures. You can reach Dave at d_johnstone@ieib.com or at 800-343-9502 ext.

Nallely Grisanty has been hired as a customer service representative. Born in the Dominican Republic, Nallely came to Miami when she was 7 and moved to Boston last year. She was previously a customer service rep at Honeywell. She takes customer service calls from all customers, and has inside sales responsibility for Latin America and Mexico. You can reach Nallely at n_grisanty@ieib.com or at 800-343-9502 ext.

Bernice Perello has been hired as a customer service supervisor. Born in New York but raised in the Dominican Republic, Bernice came back to the U. S. when she was 16 and completed her education in Boston. She has extensive administrative assistance, having worked for a number of companies in customer support. Along with her overall duties in customer service, Bernice is the inside sales representative for Canada. She can be reached at b_perello@ieib.com or at 800-343-9502 ext 136.

Richard Gorman has been hired as a technical support specialist. He is Microsoft Certified in MCSE and MCP and has a B.S. in business administration from Bentley College. Richard was previously a Senior Technical Support Engineer with Network Intelligence.  You can reach Richard at r_gorman@ieib.com or at 800-343-9502 ext. 107.

Kevin Johansen has been hired as a technical support specialist. He had previously worked at IEI from 1994 to 2001. Kevin also installed access systems for an alarm dealer in Massachusetts. You can reach Kevin at k_johansen@ieib.com or at 800-343-9502 ext. 103.

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